WALKERHILL REWARDS FAQ

1. Membership Integration
2. Membership Registration and Account
3. Card
4. Stamp
5. Points
6. Airline Mileage
7. Additional Questions

What kind of membership is Walkerhill Rewards?

The Walkerhill Rewards membership is free to join and provides points and membership privileges based on the quantity and frequency of the member’s use of the hotel and its services.

How do I apply for Walkerhill Rewards membership?

Sign up for Walkerhill Rewards membership at the hotel, via the Walkerhill website, or through the Walkerhill App
When you sign up for membership through the Walkerhill website, the Walkerhill Rewards membership number is automatically generated and therefore available immediately.

Can I edit my customer information if I entered it wrong?

Visit the Walkerhill website and click on “My Walkerhill” to change your name, cell phone number, date of birth, and address. You cannot change the email associated with your account, however, as it serves as your account ID.

I requested email verification but the email is not in my inbox.

The verification email may be in your spam folder or you may have entered an invalid email address. If you have entered an invalid email address, please wait 1 hour and try to apply once again.

I signed up with my Naver ID, but I am not able to login.

If you signed up for the Walkerhill website using your social account (Facebook, Google, Naver, Kakao), simply click on the social account you used to register for the Walkerhill website and log in to your account.

I can’t change my password.

If you are unable to change your password, you may be using a password that does not comply with the rules set for Walkerhill website passwords.

- No more than 3 characters of continuous string (123 or 321, abc, cba, etc.)
- English (capital/lower case) + Numeric + Special Character Combinations 8-12 digits
- A special character is required: !, @, #, $, %, ^, &, *, ?, _, ~, +, -
(A minimum of 1 special character is required; all special characters can be used if so desired)
- Passwords cannot include personal ID number, year or date of birth.

I joined Walkerhill Rewards at the hotel. How do I check my reservation or information on the websit

If you registered to the Walkerhill website with the same email provided when you signed up in person, then your account will be linked and you can check your points and information. However, the reservations made before you became a member cannot be accessed.

Do you issue a physical card that will be sent to me when I sign up for Walkerhill Rewards?

Physical cards are not issued for a Walkerhill Rewards membership. Simply present your membership number to accumulate and redeem rewards, which you can find through the following sources:

- The Walkerhill Website
- Walkerhill App
- A text message you should have received after applying for membership via SMS or Kakao Talk.

How is membership level determined?

The Walkerhill Rewards membership is divided into three levels: Classic, Plus and Premier.
New members receive Classic level upon registration. Plus and Premier levels will be granted based on the number of times a guest stays in the hotel or the number of nights a guest spends hotel over the course of a year.
Membership level is based on points earned in one calendar year (from January 1 to December 31) and are reflected in the first week of January the following year.
If a guest fulfills the necessary number of stays for a level increase during the course of the year, the level will be raised five days after the date of checkout.

How long does the level increase last?

Membership levels will be maintained until December 31 of the current year. If the level has been upgraded for the year, it will remain eligible until December 31 of the following year.
For example, if Classic members meet all of the conditions to become a Plus member with a checkout on July 15, 2019 then they will be upgraded to a Plus-level membership on July 20, 2019. This Plus-level membership will be maintained until December 31, 2020.

Do I accumulate points with all of my money spent at the hotel?

Duplicate discounts cannot be applied, so if discounts from credit card affiliates or a paid memberships or other partnerships are applied, or if other promotions are used, then points will not be accumulated.
In addition, external purchases like gift certificates, paid membership annual fee, room service, packaging, and other service fees are excluded from the point accumulation.
To accumulate points on a stay at the hotel, members must either call the hotel directly or book through the Walkerhill website. Points can be accumulated when payment for room is made directly by the member and the member is staying in the room. Points cannot be accumulated on charges other than room rates, such as special offers, travel agent fees, academic conferences or banquets.

When are Walkerhill Rewards Points accumulated?

Points will be accumulated five days after check-out date for hotel stays, while restaurant points will be awarded the day after the restaurant visit.

How long do my points last?

Points will expire on the last day of the month end 3 years from the date of accrual.

How can I check my current point total?

Login to the Walkerhill website or mobile app and click on “My Walkerhill” to check your current point total.

How can I use my Walkerhill Points?

One point can be exchanged at the equivalent of 1 KRW at available outlets including Walkerhill hotels, restaurants, bars, and other available stores. Members can also exchange them for a night’s stay, room upgrades, and a Walkerhill gift certificates. Points are not accumulated for some specific products and promotions.

Can Walkerhill Rewards Points be exchanged for gift certificates?

If a member has accumulated 50,000 or more points, they can exchange points for gift certificates in 50,000 increments. Apply to exchange points for gift certificates on the website by clicking on “My Walkerhill” or by visiting the Grand Walkerhill Seoul Front Desk.

Can I transfer my Rewards points to a family member or someone else?

Points must be accumulated and used in your own account. You cannot give them to family members or transfer points to others.

I didn’t apply for my points immediately. Can I request credit for them later?

You can accumulate points up to three months after the stay date by requesting credit. If you are a new member, you can accumulate points on money spent in the last 30 days before your registration date.
Visit the Walkerhill website and click on “My Walkerhill” and attach a file to the “Point Request” to request points for a previous purchase. We will check whether it is possible to accumulate points for a previous visit. When you receive another discount, however, you cannot accumulate points.

I stayed at the hotel but did not receive my points.

Points typically register to your account within five days of checkout.
If you used coupons, received special discounts, or made your reservation via an external reservation site, you will not be eligible for membership points.
If you believe you should still receive points, please visit the Walkerhill website, click on My Walkerhill and then attach the file to leave a request for review. We will check to see whether you should receive points for your stay.

Can I earn airline mileage if I stay at Walkerhill?

You can earn 500 miles per 1 night’s stay. You can request airline mileage for the stay at the time of check-in. It takes about two weeks to register in your account. (Mileage-affiliated airlines : Asiana Airlines, Japan Airlines, Singapore Airlines.)

Can I get both the Walkerhill Rewards points and airline mileage?

Points cannot be duplicated with airline mileage, so you have to choose between them.

Can I convert Walkerhill Rewards Point to airline miles?

Currently, you can switch to Asiana Miles only. If you have more than 10,000 Walkerhill Rewards points, you can switch to Asiana Miles on a 5,000-point basis. The conversion rate is 25:1. For example, 10,000 Walkerhill Rewards points can be converted into 400 Asiana miles.

How can I save the rewards stamp?

We provide one stamp per night only for the regular room rate.
Stamp savings are not applicable for the room stay at some special rates, agency rate or Online Travel Agency rate, and associated with seminars and banquet events.
Saved stamps will automatically be invalidated upon expiration of membership

How can I use the point or coupon to be received for stamp benefits?

The point or coupon will be issued to your membership account 4 days after the day of achieving a certain number of stamps, and it can be used for restaurant or guest room service.