Terms of Rewards Membership Service of SK Networks Co., Ltd. Walkerhill Hotel's Homepage.

CHAPTER Ⅰ. GENERAL PROVISIONS

Article 1 Purpose

The purpose of these Terms is to provide for the content of services that are provided by Walkerhill Hotel (hereinafter "Hotel"), owned and run by SK Networks Co., Ltd. to anyone having subscribed to Membership (hereinafter "Member") and the rights, obligations, and liabilities of the parties.

Article 2 Definitions

Terms used herein shall be defined as follows.

1. "Membership" refers to the Walkerhill Rewards program providing Members with various benefits in connection with use of Hotel services.
2. "Membership Benefit" refers to any benefit received at Walkerhill Hotel or its External Business/facilities (Martina, Geumryong Samil building branch) according to Member level.
3. "Member" refers to any person who has normally been registered as a Member under the subscription procedure prescribed herein and can use Membership services provided by the Hotel.
4. "Point" refers to any point that can be saved or used when purchasing goods or services at the Hotel.
5. "Unauthorized (Point) Saving" refers to any case in which Points are saved for a Member, even though the Member did not actually purchase goods or services at the Hotel (unless consent was given by anyone having purchased goods or services at the Hotel) or in which Points are saved above the actual extent of purchase or use.
6. "Unauthorized Use" refers to any case in which a Member arbitrarily uses any Unauthorized-Saved Points or uses another Member's Points without the latter's consent.
7. The "Walkerhill Rewards Stamp" is a rewards accrual program automatically issued to Members based on eligible transactions, as defined by the Membership program, during their stay at the Hotel. Upon accumulating a specified number of stamps, Members are entitled to receive benefits as defined by the Membership policy.
8. An "e-Coupon" refers to an electronic voucher redeemable at the Hotel for services such as accommodation, dining, and discounts.

Article 3 Overview of Membership Services

Membership services provided by the Hotel to Members, who have undergone the subscription procedure prescribed herein, shall be as follows.

1. Saving of Points

   A Member can save Points by purchasing goods or services from the Hotel, except for certain goods or services designated by the Hotel.

2. Use of Points

   A Member may purchase goods or services at the Hotel by using the saved Points.

3. Walkerhill Rewards Stamp Service

   Members will receive one stamp for each night stayed at the Hotel, provided their transactions meet the criteria defined by the Membership program.

4. Other services

   The Hotel may develop services other than those mentioned above, and provide them to Members.

Article 4 Effect and amendment of these Terms

1. These Terms shall be applicable to those intending to use Membership Benefits and Points as well as those having subscribed to Membership.
2. These Terms may be amended from time to time. The Hotel, to amend these Terms, shall notify the Members about the amendment, its content, etc. by one or more methods such as e-mail, homepage notice, or text message, at least 14 days before the date on which the amendment is to become effective. However, if the amendment is disadvantageous to Members, notices shall be made at least 30 days in advance.
3. A Member objecting to amendment of these Terms may withdraw his/her Membership and, unless he/she withdraws Membership by the date on which the amendment becomes effective or otherwise expresses his/her objection to the Hotel, shall be deemed to agree to the amendment.
4. Amendment of these Terms pursuant to this Article shall become effective on the scheduled effective date as designated by the amendment.
5. The method and effect of notice in this Article, unless otherwise set forth herein, shall be subject to the notice or the method of such notice set forth in other Articles herein.

CHAPTER Ⅱ. MEMBERSHIP SUBSCRIPTION AND WITHDRAWAL

Article 5 Membership subscription

1. A customer intending to become a Member shall apply for Membership by stating certain required matters in the Hotel homepage, via an electronic tablet at designated places of business or by mobile device, and then agreeing to these Terms and submitting "Consent to collection, provision, and use of personal information." Anyone below 19 years of age, a juridical person, or an association may not become a Member.
2. When a customer applies for subscription to Membership, the Hotel shall conduct a review under its own criteria and then issue one Membership number to the customer if he/she meets the criteria. Membership numbers can be checked via mobile device, homepage, by the card itself, etc.
3. When a customer has subscribed to multiple Memberships, all Membership numbers, except for one Membership number, shall be terminated, and Points for the terminated Membership numbers shall be saved for the remaining Membership number.
4. A Member may be issued a personal account on the Hotel homepage to check and revise his/her Points, details of saving, promotions, personal information, etc.
5. A Member may not assign, lease, or pledge his/her Membership or rights to another person.

Article 6 Membership use and management

1. Membership services can only be used by the Member himself/herself, unless an appropriate procedure recognized by the Hotel is complied with.
2. A Member intending to use Membership services (e.g. save Points by purchasing goods or services from the Hotel, or purchase goods from the Hotel by using the saved Points) shall present his/her Membership card or ID certificate to the Hotel.
3. Members shall be responsible for their own Membership cards and passwords (for homepage and mobile card). In cases such as mutilation, loss, or theft of the card or leak of password due to his/her fault, the relevant Member shall immediately notify it to the Hotel, and the Hotel shall immediately take necessary measures, such as registering the incident and suspending use of the Membership card, when receiving the Member's notice. The Hotel, if it is not at fault for the Member's damages occurring before notice of the incident, shall not bear any liability.

Article 7 Membership withdrawal and disqualification

1. A Member may request Membership withdrawal at any time by a method prescribed by the Hotel, such as in writing or on the homepage, and the Hotel shall process the request within 24 business hours. If a Member withdraws his/her Membership, then his/her Points, transaction records, and benefits shall immediately be eliminated.
2. If a Member has engaged in no transactions for 3 years from the last transaction date, then the Hotel may deprive such Member of his/her Membership, and eliminate his/her existing Points and transaction records. In this case, the Hotel shall notify such a Member about this at least 6 months in advance through e-mail or text message.
3. If any of the following apply to a Member, then the Hotel may deprive him/her of his/her Membership by notice to him/her. In this case, Points shall be eliminated at the time of disqualification notice. In this situation, the Member has no rights to services, Points, etc. that he/she may claim.
   1. A Member has assigned or sold the Membership card or Points to a third party.
   2. If a Member uses the Membership card or points through unauthorized methods or for unauthorized purpose (e.g., unauthorized accumulation, unauthorized use)
   3. If a Member registers false information, makes false statements, or issues false notifications during the Membership application process
   4. If a Member has obtained undue benefits or has made purchases of goods or services with points accumulated through unauthorized means, the Member or any individuals involved in the unauthorized accumulation of points may be subject to civil or criminal liabilities under applicable laws. However, the Member may present evidence proving that the unauthorized use was not due their intentional or negligent actions. If the hotel reviews the Member's evidence and finds it credible, the Member may be exempt from penalties.
   5. If a Member dies, his/her Points may be transferred one time only to his/her immediate family members upon submission of the required documentation to the Hotel.

CHAPTER Ⅲ. POINT

Article 8 Saving Points

1. The Hotel uses the following calculation to grant Points when Members purchase goods or services and make payments for them. Fractional Points shall be discarded, and taxes related to Points shall be paid by Members. The Hotel notifies Members about Point information.
   <Point = Actual amount paid for purchase of goods or services (X) Hotel's Point saving rate notified >
2. Points may be saved when a Member himself/herself has paid for goods or services. In the case of Hotel rooms, —including the Member's room and extra beds—can be saved when the Member has made payment.
3. Points may not be saved for multiple Memberships in one transaction, and Points for a Membership may not be added to or exchanged with those of another Membership. If a Member pays for goods or services from the Hotel in cash, credit card, etc. and requests double Point saving or double discount by presenting both the Membership card and another discount card, the Hotel may refuse it. The Member may then choose to use either Membership Points or other discount, upon the Hotel's request.
4. For Point saving, a Member shall present his/her Membership card or ID certificate.
5. Points shall automatically be saved lump-sum on the date immediately following the date of purchase, and the saved Points may immediately be used when they become eligible for use.
6. In the following cases, Point saving may be restricted.
   1. Long-term stay room charges, special-price offer, complimentary rooms, use of complimentary stay certificates provided to non-free Membership
   2. When any employee-discounted or travel agency, or agency-offered price applies
   3. Purchase of Gift certificate and payment for annual membership fee
   4. Hotel stays for conferences, banquets, events, etc.
   5. Payment for rent of business spaces
   6. Payment for upgrades or accessories (e.g. sauna, Internet, minibar, laundry, Extra Bed) other than room charge
   7. When any other discount or saving benefit applies
   8. When outside goods or services (e.g. room service, customized packing, table-setting) are used
7. Payment not more than 30 days before the Membership subscription shall be eligible for Point saving. However, the above shall only apply when the Member made the payment, and the receipts issued by Walkerhill shall be submitted.
8. Saving cannot be made for Points used in a transaction, and there shall be no limit on the Points saved in each transaction.
9. Points shall immediately be saved upon request at the time of purchasing goods or services in principle. If, however, Points are not saved due to a Member's failure to present Membership card or number, then retroactive saving shall only be allowed when a request for saving of the omitted Points is made within 3 months by submitting written evidence on the homepage or to the department in charge of Membership.

Article 9 Using Points

1. 1 Point equals to the value of 1 Korean won and it can be used as cash starting from 100 points. The "point" is deducted in real-time when the guest checks-in or uses the hotel's facilities.
2. A payment for purchase of goods or services can be made in whole or in part with usable Points. At the time of using the Points, together with an ID certificate that proves identity, a Membership card itself shall be presented or a Membership number shall be presented by mobile device, and then the intent to use Points shall be orally notified to the Hotel employee.
3. Conversion into a 1-night room stay shall be allowed with at least 120,000 Points.
4. A Member with 50,000 or more usable Points can exchange the Points with a Walkerhill gift certificate by actually visiting the Hotel or visiting the homepage (My page > Apply for use/conversion) under such procedure prescribed by the Hotel. Gift certificates shall be issued in KRW 50,000/100,000 units. The Member who requested the exchange on the homepage may visit the Hotel and present a text message showing the request completed and his/her ID certificate to realize the exchange. An exchange can be made without a request made in the homepage, when a Member visits the Hotel carrying his/her Membership number and ID certificate. After a request for the exchange is made, such request cannot be canceled and Points cannot be returned.
5. After the use of Points, if the purchase which originally caused saving of the Points used is canceled, resulting in the remaining Points going in the negative (minus), no Point saved may be used until the remaining Points are increased to zero. In this case, the Hotel may claim expenses corresponding to the negative value of Points against the Member.
6. Points can only be used in a method prescribed in this Article, and cannot be exchanged with cash, etc.

Article 10 Correction, cancelation and elimination of Points

1. If there is an error in the saving of Points, then the relevant Member shall request the Hotel for correction within 60 days of the error. The Hotel may then make correction within 30 days of the Member's request. However, the Member shall present objective materials that can prove such error (e.g. receipt).
2. Points shall be valid for 3 years from the date on which they are saved, and any Points not used until the elapse of such period shall automatically be eliminated at the end of the relevant month.
3. The Hotel, where certain Points are scheduled to be eliminated, shall send, once a month, an alert e-mail to the relevant Member at such e-mail address registered by the Member. The same can also be checked online by a website subscriber in "My page." Members shall be responsible for failure to receive the above-mentioned e-mail due to their provision of wrong information.

Article 11 Points in cases of Membership withdrawal and disqualification

1. A Member intending to withdraw his/her Membership pursuant to Article 7 Paragraph 1 may use usable Points saved until the date of request for the Membership withdrawal, as prescribed herein.
2. Saved Points of a Member falling into Article 7 Paragraph 3 Subparagraph 1, and thus notified by the Hotel as disqualified, shall be eliminated at the time of the disqualification notice. In this case, the Member may not claim any rights.

CHAPTER Ⅳ. Walkerhill Rewards Stamp

Article 12 Stamp saving for every room night

1. Points are accrued only for transactions made during the Member’s stay at the Hotel. For each night stayed, one Walkerhill Rewards Stamp (hereinafter "Stamp") is issued on the fourth day following checkout. Upon accumulating the specified number of stamps, Members are eligible to receive the Walkerhill Rewards Stamp Award (hereinafter "Award") as specified in the Rewards Membership Terms.
2. Stamps will be reset to 1 every 100 stamps.
3. Saved stamps will automatically be invalidated upon expiration of membership

Article 13 Walkerhill Rewards Stamp Benefit

1. Walkerhill Rewards Stamp Benefit will be offered according to the number of stamps as below, and points and e-coupons will be sent to the membership account 4 days after the stamp achieved

   Walkerhill Rewards Stamp Benefit

   5 times	Walkerhill Rewards 10,000 points	10 times	Walkerhill Rewards 10,000 points
   15 times	Walkerhill Rewards 10,000 points	20 times	River view up-grade coupon
   25 times	Grand Deluxe Suite 1-night coupon (mountain view)	30 times	River view up-grade coupon
   35 times	Walkerhill Rewards 30,000 points	40 times	River view up-grade coupon
   45 times	Walkerhill Rewards 30,000 points	50 times	Vista Junior Corner Suite 1-night coupon (mountain view)
   55 times	Walkerhill Rewards 50,000 points	60 times	Walkerhill Rewards 50,000 points
   65 times	Walkerhill Rewards 50,000 points	70 times	Walkerhill Rewards 50,000 points
   75 times	Douglas Suite 1-night coupon (mountain view)	80 times	Walkerhill Rewards 100,000 points
   85 times	Walkerhill Rewards 100,000 points	90 times	Walkerhill Rewards 100,000 points
   95 times	Walkerhill Rewards 150,000 points	100 times	Club suite 1- night coupon (mountain view)

2. Points granted as "Stamp Benefits" are valid for three years from the date of accrual, while e-Coupons are valid for six months from the date of issuance.
3. The specific operation and use policy of stamp benefits is subject to change according to the hotel policy, and in this case, you will be informed in advance via more than 2 channels out of the notice board on the website, alert talk message, or e-DM

CHAPTER Ⅴ. WEBSITES

Article 14 Purpose of the Website

To provide efficient Membership services for Members, the Hotel shall operate Membership-related website within the Walkerhill homepage.

Article 15 Provision of website Services; changes

1. "Hotel" operates each of the following through "Membership" related website within Walkerhill homepage;
   1. Saving/use of "Point" by "Member"
   2. Changes of personal information
   3. Participation in events
   4. Joining and withdrawing "Membership"
   5. Provision of overall information in relation to "Membership" services
   6. Other operations specified by "Hotel"
2. "Hotel" may change the contents of the products or services to be provided based on the prospective contract depending on circumstances. In this case, "Hotel" will notify the user of the reason through e-mail and announce the contents of the products or the services changed alongside the date they will be provided where the contents of current products or services are posted at least seven days before the changed products or services will be provided.

Article 16 Suspension of website services

1. "Hotel" may restrict, or suspend the provision of Membership website service, in whole or in part, in any of the following cases;
   1. In the event that the suspension of services is unavoidable such as inspection, repair, replacement, or malfunction any information & communications equipment or communications loss or power outage
   2. In the event that the basic telecommunications service provider under the Telecommunications Business Act suspends the provision of telecommunications services
   3. In the event that normal provision of service is interrupted due to power outage, overall equipment malfunction, traffic congestion, etc.
   4. It is otherwise required with respect to the provision of the website services
   5. In the event that there is any force majeure event such as national emergency or act of God.
2. In the event that "Hotel" becomes incapable of providing website services due to the reasons listed under Paragraph 1, "Hotel’ shall notify "Member" of such circumstances in the method specified under Paragraph 2, Article 4 herein.

Article 17 Member ID and password

1. The "Member" who intends to use the website service by using "point" shall register his/her "Member" ID and password to the Walkerhill homepage separately as prescribed by "Hotel".
2. The "Member" shall not give his/her "Member" ID and password to a third party or have a third party use them.
3. In the event that a "Member" becomes aware that his/her "Member" ID and password have been stolen or are being used by a third party, the "Member" shall immediately notify the "Hotel" and follow any instruction given by the "Hotel".

Article 18 Member's obligations

A "Member" shall not commit any of the following in relation to the use of website services.

1. Providing false information when applying for the use of the website services or modifying the contents of application
2. Altering, deleting, or otherwise damaging a variety of information posted on the website without authorization
3. Transmitting or posting information other than that specified by "Hotel" (e.g. computer program, advertisement, etc.)
4. Infringing copyright or other intellectual property rights of "Hotel" or a third party
5. Otherwise acts that harm the reputation of or interfere with the business of a third party

Article 19 Website link and Hotel's liability

In the event that Walkerhill homepage or "Membership" website is connected to another website through various types of links (for instance, the target of the link may include text, graphics, videos, etc.), "Hotel" shall not be liable for any transaction independently conducted by "Member" with the website.

Article 20 Ownership and restriction of copyright

1. Copyrights and other intellectual property rights for works created by "Hotel" shall belong to "Hotel".
2. "Member" shall not copy, transmit, publish, distribute, broadcast, or otherwise use for profit or have a third party use any information, which he/she obtained when using Walkerhill homepage and "Membership" website, without the prior approval of "Hotel".
3. "Member" has rights and responsibilities for the contents of materials posted by him/her.
4. The matters not specified herein and concerning the Walkerhill homepage or "Membership" website shall be governed by the terms and conditions applied to Walkerhill homepage.

CHAPTER Ⅵ. MISCELLANEOUS

Article 21 Termination of Membership Services

1. To terminate the "Membership" service, "Hotel" shall notify it on the Walkerhill homepage six months before the date scheduled for termination and also notify all "Members" by applying the method of notification as set forth in Paragraph 2, Article 4 of these terms.
2. After the termination of the Membership service, Member will not be entitled to Point savings and other benefits of the Membership service. The Point saved as of the date of notification shall be used by the Point elimination date separately designated by Hotel, as indicated in these terms and conditions by Hotel. The remaining Points will be eliminated after the Point elimination date.

Article 22 Miscellaneous

Refer to related laws and commercial practices for matters that are not specified in these terms and the interpretation of these terms.

Article 23 Indemnity and Limitation of Liabilities

1. "Hotel" shall not be held responsible for the provision of "Membership" service in the event that it becomes incapable of providing goods or services due to natural disasters or force majeure.
2. "Hotel" shall not be held responsible for the difficulties in using "Membership" service due to the reasons attributed to "Member".
3. "Hotel" shall not be held responsible for the loss of the profit that "Member" expects from the use of "Membership" service or the damage caused by the data obtained through the service.
4. "Hotel" shall not be held responsible for the reliability, accuracy, and so forth of the contents of information, data, and facts posted by "Member" on "Membership" service.
5. "Hotel" shall not be held responsible for damages caused by deliberation or negligence of "Member" among the damages incurred by subscribers in relation to the use of the "Membership" service.

Article 24 Interpretation and jurisdiction

1. The Hotel shall comply with the laws of the Republic of Korea with respect to these terms and conditions.
2. The matters that are not specified herein and their interpretation thereof shall be governed by commercial practices.
3. All disputes and litigations with respect to the use of services herein shall be subject to exclusive jurisdiction of the Seoul Central District Court.

These terms and conditions shall come into force as of FEB 15, 2025.