| [Hotel Overall] |
Can I send personal items by courier or quick service before check in the hotel? |
| [Answer] |
Darakhyu capsulehotel of Incheon airport is located in the national airport, and due to security, loss, or damage, courier and personal items cannot be received on behalf of the hotel.
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| [Hotel Overall] |
Is there a shower available only? |
| [Answer] |
Shower facility is for guests who use the room without a shower booth.
*ONLY TERMINAL 2*
The guest can pay only for shower if he is not hotel guest, the rate is 10,000won per person and it is available to use for an hour.
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| [Reservation] |
Is there any extra charge for a child? |
| [Answer] |
Up to 2 preschoolers(under 8 years old) can stay free with their parents For only double and double shower rooms only.
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| [Reservation] |
Are there additional charges for accompanying children? |
| [Answer] |
Under 10 year old child can stay with parents without any charge, but it will be uncomfortable.
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| [Reservation] |
Is it possible to keep baggage or clothes after leaving? |
| [Answer] |
It can be kept for the date of check-out.
It may be transferred to the Lost and Found Center after 1 day of storage.
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| [Room] |
How do I extend my stay? |
| [Answer] |
Please contact the front desk. Extension is subject to room availability and charges may be applicable according to price policy.
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| [Reservation] |
What is the cancellation policy? |
| [Answer] |
※ If a reservation is made on the day of your stay
① Because it is a reservation on the day of your stay, cancellation or change of reservation is not applicable.
1) General guest booking
① For cancellation before 18:00(KST), 1 day prior to the date of stay: no cancellation charge
② For cancellation after 18:00(KST), 1 day prior to the date of stay: 100% of room rate including tax
③ For no cancellation and no show: Booking will be automatically cancelled with penalty of 100% of room rate
2) Group booking(more than 3 rooms)
① For cancellation before 18:00(KST), 3 day prior to the date of stay: no cancellation charge
② For cancellation after 18:00(KST), 3 day prior to the date of stay: 100% of room rate including tax
④ For no cancellation and no show: Booking will be automatically cancelled with penalty of 100% of room rate
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| [Reservation] |
Is the capsule hotel available for a transit passenger? |
| [Answer] |
Transit passengers can use capsule hotel after passing through the immigration process. Foreign passengers need a valid visa to Korea to enter Korea.
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| [Hotel Overall] |
Is parking available? |
| [Answer] |
Parking places are managed by the airport, and Capsule Hotel does not have special parking place for our guests. If you are using the parking area, you should follow the airport’s parking policy.
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| [Room] |
Is wheelchair service available? |
| [Answer] |
We do not, but please ask your airline for a wheelchair.
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| [Room] |
Can I get a baby crib in the room? |
| [Answer] |
The size of room is small. Baby cribs are not provided.
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| [Room] |
Do you have a family room? |
| [Answer] |
Darakhyu does not have a family room.
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| [Room] |
Is room service available? |
| [Answer] |
The capsule hotel does not provide room service.
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| [Reservation] |
Can pets stay together in a room? |
| [Answer] |
Pets are not allowed. However, it is allowed to stay only under special circumstances like an service animal.
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| [Reservation] |
Is there discount plan? |
| [Answer] |
Currently, there are no promotions going on. We will inform any plans for promotion in the near future.
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