Walkerhill Policy

Revision History of Privacy Policy

Privacy Statement of Walkerhill Hotel

Walkerhill Hotel(hereinafter "Walkerhill"), run by SK Networks Co., Ltd., dedicates to protecting privacy and safeguarding personal data of guests using our website http://www.walkerhill.com(hereinafter "Website"). Accordingly, Walkerhill complies with the personal information protection regulations and guidelines applied for the information and communication service provider under the Personal Information Protection Act.

Privacy Statement of website contains the following.

1. Scope of personal information collected

2. Purpose of processing personal information

3. Purpose of collecting and using personal information

4. Period of processing personal information

5. Destruction procedure and method of personal information

6. Collection of personal information by use of cookies

7. Protection of personal information of children below 19 years of age

8. Provision of personal information to a third party

9. Personal informationhandling contractors and the service scope

10. Information owner's rights and method of exercising them

11. Terms of Cross-border Transfer of Personal Information

12. Measures to secure stability of personal information

13. Operation and management of image data processing equipment

14. Handling of personal information complaints

15. Chief personal information officer

16. Announcement of policy changes

17. Information protection activities

1. Scope of personal information collected

Walkerhill shall collect guests' personal information by lawful and fair means.
Personal information collected by Walkerhill shall be divided into required items and optional items and shall be limited to the minimum amount necessary to provide services. Sensitive personal information (e.g., race, religion, ideology, place of birth, permanent domicile, political inclination and criminal record, and health condition and sexuality) whose collection could violate a guest's fundamental human rights shall not be collected.

2. Purpose of processing personal information

Walkerhill shall process personal information for the following purposes. The personal information processed shall not be used for any purpose other than those mentioned below. When the purpose of use is changed, necessary measures(e.g., obtaining a separate consent or agreement under Article 18 of the Personal Information Protection Act) shall be taken.

Website membership subscription and management

Confirm the intent of membership subscription, verify identity for membership service, manage membership eligibility, verify identity under the system of limited identity verification, prevent unauthorized use of service, send notices, notify results of request processing, etc.
Provide goods or services

Ship or deliver products, make reservations, provide service, send contract/invoice sheet, provide content, provide tailored services, verify identity, verify age, payment, debt collection, etc.
Handle complaints

Verify complaint submitter's identity, check the content of complaint, send notice for fact-finding purposes, notify results of complaint handling, etc.

3. Purpose of collecting and using personal information

Walkerhill shall use personal information collected through its website, membership subscriptions, or events, in order to provide better service.
Walkerhill shall collect personal information for the following purposes.

Purpose of collecting and using personal information Table
	Items collected / Purpose of use / Method of collection / Period
Membership (Walkerhill Prestige Club)	[Required] Full name, gender, mobile phone number, email address, date of birth Verification of identity for membership service Credit card information Payment for annual membership fee and product purchase(Used only for payment and not stored in the system) [Optional] Name of company, department, position, mailing address (Excluding homepage) Statistics on use of membership service Information on the use of membership service Date of consent for receiving marketing/promotional messages, consent items (SMS, e-DM, TM) Marketing activities for hotel services, promotions & events, through SMS, e-DM, and TM TM to attract membership re-subscription Mailing address Deliver membership card and brochure Referrer (employee ID, name) To verify subscription path [Method of collection] Website / Phone / Email / Electronic subscription / Partnering with card issuers [Period] 3 years from expiration date
Membership (Walkerhill Rewards)	[Required] Full name, gender, mobile phone number, email address, date of birth Verification of identity for membership service Notify membership benefits, terms of service amendment,; handle inquiries/complaints [Optional] Mailing address Statistics on use of membership service Deliver membership card and brochure Date of consent for receiving marketing/promotional messages, consent items (SMS, e-DM, TM) Marketing activities for hotel services, promotions & events, through SMS, e-DM, and TM Referrer (employee ID, name) To verify subscription path [Method of collection] Phone / Email / Electronic subscription / Smartphone application [Period] 3 years from the day of last transaction
Walkerhill Rewards Online Membership	[Required] Email address(ID), password, full name, mobile phone number, date of birth, gender Verification of identity for membership service Notify membership benefits, terms of service amendment,; handle inquiries/complaints [Optional] Date of consent for receiving marketing/promotional messages, consent items (SMS, e-DM, TM) Marketing activities for hotel services, promotions & events, through SMS, e-DM, and TM Referrer (employee ID, name) To verify subscription path [Method of collection] Website (Web/App) [Period] 3 years from the day of last transaction
Log-in(Google) linked service	[Mandatory] Email or phone number Identify users by logging in service with SNS ID for Walkerhill Rewards Membership [Method of collection] Website (Web/App) [Period] Until cancel the linked service with SNS account
Log-in(Naver) linked service	[Mandatory] Email Identify users by logging in service with SNS ID for Walkerhill Rewards Membership [Method of collection] Website (Web/App) [Period] Until cancel the linked service with SNS account
Log-in(KAKAO) linked service	[Mandatory] Email Identify users by logging in service with SNS ID for Walkerhill Rewards Membership [Method of collection] Website (Web/App) [Period] Until cancel the linked service with SNS account
Log-in(Apple) linked service	[Mandatory] Email Identify users by logging in service with SNS ID for Walkerhill Rewards Membership [Method of collection] Website (Web/App) [Period] Until cancel the linked service with SNS account
ROO	[Required] Full name, date of birth, mobile phone number, email address Verification of identity for membership services Notify membership benefits, terms of service amendment,; handle inquiries/complaintss Mailing address Deliver membership card and brochure Resident Registration(Alien Registration Card Number) Tax Filings(Inheritance and Donation Law Decree Article 84) Acquisition Report Evidence Submitted(Local Tax Law Article 20 Clause 1 and the Enforcement Decree for Article 33, paragraph 1, "Local Tax Law, Article 152, paragraph 1", and "Rural Special Tax" Article 7) Bank account number Use for returning deposit upon withdrawal of ROO (Collection and utilization at the time of withdrawal) [Optional] Photo Offering customized service, preventing identity theft Phone number(Home, Business) Handling of inquiries / complaints Name of company, department, position Provide service fitting demographic characteristics Statistics on the use of membership service Primary Account Member Name To confirm primary account when adding additional family members ★Health information Use as reference in emergency situations during use of facilities ★Body composition (InBody) Used for health analysis / management, customer service Date of consent for receiving marketing/promotional messages, consent items (SMS, e-DM, TM) Marketing activities for hotel services, promotions & events, through SMS, e-DM, and TM TM to attract membership re-subscription [Method of collection] Written [Period] 3 years from expiration date
Wellness Program	[Required] Full name, contact information, e-mail address Identification to provide Wellness programs/services Handling of complaints about reservations / inquiries / customer service / complaints related to the Wellness program [Method of collection] Web/App [Optional] Name, age, gender, additional contact information Utilize for providing Wellness programs Identification and customer service Method to inform the reservation [Method of collection] Phone/Email [Period] 1 year from termination of service
Grand Fitness Membership	[Required] Full name, gender, date of birth, address, mobile phone number, email address Verification of identity for membership service Notify membership benefits, terms of service amendment,; handle inquiries/complaints Mailing address Delivery of membership card and brochures Credit card information (credit card number, expiration date) Payment of the annual membership fee (Used for payment only and not stored in the system) [Optional] Date of consent for receiving marketing/promotional messages, consent items (SMS, e-DM, TM) Marketing activities for hotel services, promotions & events, through SMS, e-DM, and TM [Method of collection] Tablet for e-registration [Period] 3 years from termination of service
Personal training	[Required] Full name, mobile phone number Verification of identity [Optional] Body composition (InBody) Used for health analysis / management, customer service [Method of collection] Written [Period] 1 year
Room registration card	[Required] Full name, mobile phone number, nationality, email address, room number, check-in check-out date Provide use of hotel and rooms Verification of identity for use of services Handle complaints, lost items, etc. Handle problems related to use of hotel [Optional] Mailing address, Name of company, date of birth, membership numbe Provide service fitting demographic characteristics Statistics on use of membership service [Method of collection] Written, App [Period] 3 years from the check-out dater
Inquiries on wedding / meeting / family events	[Required] Full name, mobile phone number, email address Handing reservations and inquiries [Method of collection] Website [Period] 6 months
Voice of Customer	[Required] Full name, email address, mobile phone number Verification of identity Handling inquiries and complaints [Method of collection] Website [Period] 3 months
Online Reservation (Room)	[Required] Full name (English), Contact information, Email address Verification of identity for the use of services Notification of reservation information Provide use of hotel and rooms For mobile check-in service Handling customer complaints and claims. Prevention of illegal use and handling legal disputes. Credit card information (type of credit card, credit card number, expiration date) Guarantee the payment for the use of room and facility For mobile check-in/check-out service [Period] 3 months from Check-in date [Required] Date of birth, First 2 digits of credit card password Verification of the credit card [Period] Delete right after the initial payment [Optional] Gender Personal verification and identification Credit card information (type of credit card, credit card number, expiration date, First 2 digits of credit card password), Date of birth Payment method for the hotel service [Method of collection] Website [Period] 3 months from Check-in date
Online Reservation (Activity)	[Required] Full name, mobile phone number, email address Verification of identity Notification of reservation information Handling inquiries and complaints [Optional] Age, Gender, Additional contact information Verification of identity and provision of customer service Notification of reservation information [Method of collection] Website(Web/App) [Period] 1 year after the date of service use
Online Reservation (Dining, Promotion)	[Required] Full name, mobile phone number, email address Verification of identity Notification of reservation information Email address, mobile phone number Provide reservation information Notification of reservation information/Satisfaction level survey [Method of collection] Website [Period] 3 months from date of use
Dining Reservation	[Required] Full name, mobile phone number, email address Verification of identity for membership service Notification of reservation information/Satisfaction level survey [Method of collection] Phone [Period] 3 months from date of use
31Geumryong Reservation	[Required] Mobile phone number, email address To make reservation at Geumryong Samil Building branch [Method of collection] online [Period] 3 months
Banquet Reservation	[Required] Full name, mobile phone number, mailing address Verification of identity for membership service Inquire and advise on the event, confirm and carry out the event, keep records [Optional] Date of birth Provide service and use for the statistics on use of membership service Mailing address Deliver details on the event [Method of collection] Written [Period] 3 year
Store	[Required] Full name, mobile phone number, email address, mailing address Verification of identity Verification of payment Credit card information(number, expiration date) Payment for product purchase(Used only for payment and not stored in the system) Refund account information (account holder name, account number, bank name) To process refund for bank transfer payment [Method of collection] Website [Period] 5 years from the date of delivery completion [Required] Name, contact information, email address To review and respond to bulk purchase inquiries [Method of collection] Website [Period] 3 years from the response completion date
Employee authentication	[Required] Name, employer's name, employee ID, email address To verify employment status of executives/employees for service provision [Method of collection] Website [Period] 1 years
Event	[Required] Full name, mobile phone number Notify event prize winners Secure a smooth communications channel(e.g., send notices, handle inquiries/complaints) [Optional] Date of consent for receiving marketing/promotional messages, consent items (SMS, e-DM, TM) Statistics on use of membership service Marketing activities for hotel services, promotions & events, through SMS and, e-DM [Method of collection] Website/event brochure [Period] 1 year after the end of the event
Exchange (Foreign Exchange Transactions)	[Required] Name, Nationality, Passport Number Exchange, Report on Foreign Exchange Transactions [Method of collection] Written [Period] 5 year

In the process of using service, the following personal information items may automatically be created and collected.
- IP address, cookie, MAC address, service usage records, visitation records, content of inquiry phone calls, etc.

"Walkerhill" can access and use the information and functions of membership members' mobile communication terminals as follows to provide the mobile app service. =

단말기 내 정보 사용
Category	Option
Item to access	Information for biometric authentication (Fingerprint, Face recognition)
Purpose to access	Use login and easy authentication service For the convenience of members, we use fingerprint and face login method, but only verify random authentication values and do not collect additional personal information.
Remarks	Able to use the basic service without consent to the optional access authority.

4. Period of processing personal information

When a request for withdrawal from website or for deletion of personal information is made, Walkerhill shall immediately process the request so that the collected personal information may not be viewed or used. However, the member's ID shall be kept for the purpose of website subscription history management.
At the time of termination, if applicable laws such as the Commercial Act require a longer period of keeping personal information, then Walkerhill may keep transaction details and minimum basic information for the period prescribed by the law. Walkerhill may also keep personal information for a longer period if notified in advance or obtained individual consent or agreement. In which case, Walkerhill may only use that information for the relevant purpose. The periods of keeping personal information are as follows.
1. Records on contract or offer withdrawal, etc
  
  Basis
  
  Act on Consumer Protection in E-Commerce
  
  Period
  
  5 years
2. Records on payment and supply of the Goods
  
  Basis
  
  Act on Consumer Protection in E-Commerce
  
  Period
  
  5 years
3. Records on handling of consumer's complaints or disputes
  
  Basis
  
  Act on Consumer Protection in E-Commerce
  
  Period
  
  3 years

5. Destruction procedure and method of personal information

After the purpose of collecting and using personal information is achieved, Walkerhill shall promptly destroy the relevant information according to the period of keeping and using personal information, based on the principle of timeliness. Specifics for the destroying procedure, period, and method are as follows.

Destruction procedure

Information entered for membership subscription, etc., after the purpose thereof is achieved, shall be stored for a certain period, and then destroyed according to internal policies and applicable laws. Such personal information may not be used for any purpose other than to keep it, unless prescribed by the law.
Destruction period

Personal information, when the period of keeping it has elapsed, shall be destroyed within 5 days after the end of such period. Personal information which is no longer unnecessary(e.g., purpose of processing personal information being achieved, service being discontinued, business being closed) shall be destroyed within 5 days after the date on which processing of the personal information is deemed unnecessary.
Destruction method
1. Print-out personal information shall be incinerated or shredded by a shredder.
2. Personal information stored in the form of an electronic file shall be deleted by a technical method that disallows reproduction of the records.

6. Collection of personal information by use of cookies

Walkerhill operates cookies that store and, from time to time, retrieve the user's information. A cookie is a tiny amount of information transmitted by a website to the user's web browser(e.g., Internet Explorer, Chrome). When a member logs in to website, Walkerhill's server reads the content of cookies residing in the user's web browser, retrieves the additional information, and provides services. Such cookie information will be used to provide the members with useful, more convenient, and tailored services. Cookie information can identify the user's computer, but it cannot identify a specific user.
A user may choose whether to use the cookies. A user, by setting options in the web browser, may permit all cookies, require confirmation whenever the cookie is stored, or refuse storage of any cookies.
- How to set cookies : (in Internet Explorer) Tools(upper side of Web browser) > Internet options > Privacy
  (In Microsoft Edge): Settings (top right) > Cookies and Site Permissions
  (In Google Chrome): Settings (top right) > Privacy and Security
If a user refuses storage of cookies, however, then the provision of certain services may be restricted.

7. Protection of personal information of children below 19 years of age

Walkerhill may not collect personal information of a child under the age of 19, and a child under this age cannot become a member. When collecting the personal information of minors under 14, we obtain consent from their legal representative for processing. We may collect the legal representative's information, including name and contact number, from the minor. However, the legal representative's collected personal information representative shall be used only to obtain consent for collecting the minor's personal information and will be destroyed if the consent is not obtained in 5 days.

8. Provision of personal information to a third party

Walkerhill shall only process personal information to the extent which specified in the purpose of personal information processing. Walkerhill shall only provide this personal information to a third party pursuant to Articles 17 and 18 of the Personal Information Protection Act.

Provision of personal information to a third party
Recipient of personal information	Personal information provided, Recipient's purpose of use, Recipient's period of use
SK Telecom	Personal information provided T membership number Recipient's purpose of use Offer payment service Recipient's period of use Until T membership expiration date
Asiana Airlines	Personal information provided Asiana member no Recipient's purpose of use Personal identification process for the membership service Asiana mileage saving / conversion Recipient's period of use 3 years from the collection
JAL	Personal information provided Customer name (ENG), JAL member no. Recipient's purpose of use Personal identification process for the membership service JAL mileage saving Recipient's period of use 3 years from the collection
Singapore Airlines	Personal information provided Customer Name (English), SIA (S'pore) No. Recipient's purpose of use Verification procedure for membership services and saving SIA mileage Recipient's period of use 3 years from the collection
Hyundai Department Store Co., Ltd.	Personal information provided Walkerhill Rewards Member number, Remaining points, Convertible points, Points requested for conversion Recipient's purpose of use To verify Walkerhill Rewards membership status, check point balance, and convert points Recipient's period of use Until membership withdrawal or service cancellation (However, after withdrawal is confirmed, the information will be retained and used only to the extent necessary for incident investigation, dispute resolution, complain handling, and compliance with legal obligations related to the purposes stated above.)

9. Personal information handling contractors and the service scope

Walkerhill has appointed specialized contractors to maintain and manage services for the members, consult customers, and handle customers' inquiries. The contractors may not use the personal information outside of the purpose of contracting. To prevent illegal use of the personal information, Walkerhill regularly monitors and supervises these contractors. When appointing any specialized contractor to perform some part of its job, Walkerhill shall notify in advance. Personal information handling contractors are as follows

Contractors and the Service Scope
Contractors	Service Scope	Period of Personal Information Use and Retention
Infinity Consulting	TM and membership management(Walkerhill Prestige Club)	Until membership withdrawal or termination of the consignment agreement
SK Inc. AX	Computer-processing and maintenance of information
SK Inc. AX (re-trustee: Microsoft Korea)	Storing data (in Korea)
Daou Tech	Maintenance of text message sending program
Lotte global logistics	Shipping of product
Logen logistics	Shipping of product
ADT CAPSTEC	Operation and management of fixed image data processing equipment
Netpathy	Maintenance of e-DM sending program
Korea Information & Communication Co., Ltd	Purchase and Payment
Amadeus Hospitality	Maintenance of banquet operating system
Pentabreed Inc.	Website Management, Maintenance of electronic subscription application system
Health Connect Inc.	Wellness Program Operation and management
Cnet technology	Maintenance of recording system
BIZTALK Co., Ltd	KakaoTalk Message dispatch program maintenance
SK broadband CO.LTD.	Management of information on blocking of message services
TableCheck	Dining outlet reservation program operation and management
WHONEED	Room maintenance and order taking service
Nexus Community	Maintenance of recording system
ntelslabs	Operation and maintenance of store homepage, maintenance and management of the system
SEKWANGFOOD	Agency for distribution service
UCESS PARTNERS	Booking service agency for Pizza Hill and The Buffet
Dowhat	e-Reg (electronic registration card) system maintenance/management at the front desk
Early sloth	Walkerhill GEI (customer satisfaction survey) system maintenance/management
Ujung Info system	Credit card payment program maintenance/management at the front desk
BADA RENTCAR	Wedding customer transportation (Shop pick up & Airport sending)
KYUNGSUNG RENT A CAR	Wedding customer transportation (Shop pick up & Airport sending)
Daekyung F&B Co., Ltd.	Agency for distribution service
DBWD Co., Ltd.	Agency for distribution service
Blooming Korea Co., Ltd.	Agency for distribution service
Neulpoommaru	Agency for distribution service

10. Information-owner's rights and method of exercising them

An information-owner may at any time exercise the following rights related to personal information protection against Walkerhill.
1. Request viewing of personal information
2. Request correction of personal information if there is any change, error, etc
3. Request deletion of personal information
4. Request suspension in the processing of personal information
Exercise of rights under Section 1 may be made against Walkerhill in writing, by email, by facsimile, etc., under Form No. 8 and No. 11 of the Personal Information Protection Act Enforcement Rule, and Walkerhill shall promptly take relevant measures
If an information-owner requests that personal information error be corrected or deleted, then Walkerhill may not use or provide the relevant personal information until the correction or deletion is completed.
Exercise of rights under Section 1 may be made through an legal representative or entrustee. In that case, power of attorney under Form No. 11 of the Personal Information Protection Act Enforcement Rule shall be submitted.

11. Terms of Cross-border Transfer of Personal Information

The Company entrusts personal information to overseas entities as outlined below to provide customer services.

Terms of Cross-border Transfer of Personal Information
Recipient of Personal Information	Tablecheck	Salesforce
Transfer country	Japan	USA
Data management officer and contact information	Alexander Nicholson / dpo@tablecheck.com Dai-27 Chuo Bldg 4th floor 2-14-5 Ginza Chuo-ku, Tokyo, Japan 104-0061	Salesforce Data Protection Officer 415 Mission St., 3rd Floor San Francisco, CA 94105, USA Email: privacy@salesforce.com Phone: 1-844-287-7147
Time and method of personal information transfer	Transferring to remote sites over a network during dining reservations	Transferring reservation inquiries to remote sites over a network
Personal information items to be transferred	Customer name, mobile phone number, email address	name, email address, mobile phone number
Purpose of use by the recipient of personal information	To verify customer identity and inform them of reservation details during dining reservations	To respond to reservation inquiries
Term of use and retention by the recipient of personal information	3 months	3 years

12. Measures to secure stability of personal information

Walkerhill takes the following technical/administrative and physical measures necessary to secure stability under Article 29 of the Personal Information Protection Act.

Minimize the scope of personal information processing personnel.

To protect personal information, Walkerhill minimizes the authority of personal information processing personnel.
Perform periodic education for personal information processing personnel.

To enhance awareness of personal information protection, Walkerhill performs periodic education.
Perform periodic internal checkups.

To secure the stability of personal information processing, Walkerhill performs periodic self-checkups.
Formulate and implement an internal control plan.

For safe processing and management of personal information, Walkerhill has formulated and is implementing an internal control plan.
Encode personal information

A member's personal information and password are encoded, stored, and managed. This information is safely managed by use of a separate security function, even during transmission.
Technical measures against hacking, etc.

To prevent personal information leakage or violation due to hacking, computer virus, etc., Walkerhill has installed a security program and conducts periodic upgrade/checkups. Walkerhill has installed a system in outside access-controlled areas through which it conducts technical and physical monitoring and blocking.
Restrict access to personal information

Measures necessary to control access to personal information are being taken by granting, modifying, and canceling access authority to the personal information processing database system. Unauthorized access from the outside is controlled by use of an anti-intrusion system.
Keep access logs and prevent forgery/unauthorized alteration thereof

Walkerhill keeps and manages records of accessing the personal information processing system for a minimum of 2 year. It uses a security function so that access logs are not forged, altered without authorization, stolen, or lost.
Use locking device for document security

Walkerhill keeps documents, auxiliary storage device, etc. containing personal information in a safe place with a locking device.
Control access by unauthorized personnel

Walkerhill has a separate physical location keeping personal information and has established and is operating a control procedure for access to it.
Safeguards against disasters and calamities

We establish and review response procedures, including crisis management manuals, to prepare for disasters and calamities, such as natural disasters.
However, the online service shall not be held responsible for members' personal errors or the inherent risks of the Internet.

13. Operation and management of fixed image data processing equipment

Walkerhill has installed and is operating fixed image data processing equipment as follows.

Basis/purpose of installing fixed image data processing equipment

Protect safety of customers/employees accessing Walkerhill and its assets, secure evidence for crimes and various accidents, and secure safety of facilities/users from disasters such as terror or fire.
Data on CCTV
- Number of CCTVs installed : 833
- Places of installation(areas recorded by CCTVs) : Buildings(inside and outside), rooms, elevators, and parking lots

Head personnel, department in charge, and personnel with access authority to the image data

Data on CCTV
Installed places	No. of CCTV
Rooms(GRAND/VISTA)	193(138/55)
Main Building(GRAND/VISTA)	237(146/91)
Everywhere else(GRAND/VISTA)	69(55/14)
Camping Zone/EMERALD	26
Parking lot	275
ACADIA	33

Personnel in charge

Head personnel: Lee, Jeong-Shik(Happy Management Team)
Personnel: Lee, Chung-Jin
Contact numbers: +82-2-450-4422
+82-2-450-4481

Hours of recording, period/place of keeping, and method of processing image data
- Hours of recording : 24 hours
- Period of keeping the image data : 30 days from the time of recording
- Place of keeping, and method of processing, the image data : Kept and processed in the image data processing equipment control room
Method and place of checking the image data

Request the chief personal information officer
Measures to take against information-owner's request for image data viewing, etc.

A request for viewing, or existence confirmation, of personal image data shall be made. Viewing shall only be permitted when the information-owner himself/herself has given this permission or when there is a clear need for the information-owner's life, body, or property interest.
Technical, administrative, physical measures to protect image data

A formulation of an internal control plan to control access and restrict access authority, application of safe storage/ transmission technology for the image data, storage and anti-forgery/unauthorized alteration for processed records, and installation of locking device for a storage facility.

14. Handling of personal information complaints

Anyone who decides that Walkerhill is not complying with this Personal Information Policy may contact the chief personal information officer or the personal information manager mentioned below. Walkerhill shall immediately check for problems and if there is any need for correction, and will then endeavor to take measures as shortly as possible. Walkerhill welcomes members' opinions concerning their personal information and is formulating procedures and methods for handling complaints.
Anyone who wishes to report or inquire about personal information violation may contact the Personal Information Violation Reporting Center. Any member incurring monetary or mental damages from personal information violation may request relief before the Personal Information Dispute Mediation Committee. For any other inquiries on personal information, please inquire about the Personal Information Violation Reporting Center, Personal Information Protection Committee, Supreme Public Prosecutor's Office Internet Crime Investigation Center, Cyber Terror Response Center, National Police Bureau of Cyber Investigation, etc.

Personal Information Infringement Notification Center

Business affairs

Complaints of personal information infringement, consultation

Website

privacy.kisa.or.kr

Telephone

(without area code) 118

Address

(58324) Jinhung Road, Naju City, Jeollanam-do 9
Personal Information Dispute Mediation Committee

Business affairs

Personal information dispute settlement application, collective dispute settlement(civil settlement)

Website

www.kopico.go.kr

Telephone

(no area code) 1833-6972

Address

(03171) 12F, Government Complex-Seoul, 209 Sejong Daero Road, Jongno-gu, Seoul
Cyber Investigation Division, Supreme Prosecutors' Office

Telephone

(no area code) 1301

Website

www.spo.go.kr
Korean National Police Bureau of Cyber Investigation

Telephone

(no area code) 182

Website

ecrm.cyber.go.kr

15. Chief personal information officer

To protect members' personal information and handle personal information-related complaints, Walkerhill has designated a chief personal information officer. Any member with inquiries on personal information may contact the below-mentioned chief personal information officer/personal information manager, who shall speedily answer any inquiries to the best of his or her ability.

Chief personal information officer

Name

Lim, Jae-Chang

Department

Management Support Division

Position

Head of Management Support Division

Email

contact@walkerhill.com

Phone

+82-2-1670-0005
Personal information manager

Name

KIM, Kyu-Moon

Department

IT Team

Position

Manager

Email

contact@walkerhill.com

Phone

+82-2-1670-0005

16. Announcement of policy changes

This Personal Information Policy shall be posted on the Homepage's main screen so that the members can easily view it at all times.
For any addition, deletion, or change in any terms of this Personal Information Policy due to changes in the law, policy, or security technology, the reason and relevant content shall be announced on the Homepage 30 days before the amendment becomes effective. For any other changes, the reason and content thereof shall be announced at least 1 week in advance.
This Personal Information Policy may be amended from time to time, so members shall check it upon every visit of the Homepage.

17. Information protection activities

ISMS-P(Personal Information & Information Security Management System) certification profit

Scope of Authentication: Walkerhill Hotel & Resorts Service
Effective Period: 2024.12.15 ~ 2027.12.14

[Laws] 1.(Effective Date) This Privacy Policy is effective from February 15, 2025.

Terms of Service of SK Networks Co., Ltd. Walkerhill Hotel's Homepage.

Article 1 Purpose

Article 2 Definitions

Article 3 Posting, explanation and amendment of the Terms of Service

Article 4 Provision of, and change in, the Service

Article 5 Suspension of the Service

Article 6 Membership subscription

Article 7 Membership withdrawal and disqualification

Article 8 Notice to Members

Article 9 Purchase offer, and consent or agreement to provision of personal information

Article 10 Entry into a contract

Article 11 Method of payment

Article 12 Receipt confirmation notice, and change in and cancelation of purchase offer

Article 13 Supply of the Goods

Article 14 Refund

Article 15 Withdrawal of offer

Article 16 Effect of withdrawal of offer

Article 17 Protection of personal information

Article 18 Obligations of Walkerhill Homepage

Article 19 Member's obligation concerning his/her ID and password

Article 20 Obligations of User

Article 21 Relationship between the linking Homepage and the linked Homepage

Article 22 Copyright-holder and restrictions on use

Article 23 Dispute resolution

Article 24 Jurisdiction and governing law

Article 1 Purpose

The purpose of these Terms of Service is to provide for the rights, obligations, and liabilities of the Homepage and users in the use of Internet-related services (hereinafter the "Service") provided on the Homepage (hereinafter "Walkerhill Homepage") run by SK Networks Co., Ltd. Walkerhill.

Article 2 Definitions

The term "Walkerhill Homepage" refers to a virtual shop (cyber-mall), set up by SK Networks Co., Ltd. Walkerhill to provide goods or services (hereinafter the "Goods") to users, wherein the Goods can be transacted by use of information & communications equipment (e.g., computer). It can also refer to an operator running the cyber-mall.
The term "User" refers to any member or non-member who accesses Walkerhill Homepage and uses the Service provided by Walkerhill Homepage under these Terms of Service.
The term "Walkerhill Rewards" refers to a program that provides Walkerhill Hotel customers with point benefits and privileges.
The term "Member" refers to any person who has registered as Walkerhill Rewards member by providing his/her personal information to Walkerhill Homepage, continuously receives information on Walkerhill Homepage, and can continuously use Walkerhill Homepage-provided service.
The term "Non-Member" refers to any person who uses Walkerhill Homepage-provided service without subscribing to membership.

Article 3 Posting, explanation and amendment of the Terms of Service

Walkerhill Homepage shall post these Terms of Service, its name, president (name), place of business (location), address (including an address where consumers' complaints can be handled), phone number, fax number, email address, business registration number, mail-order sales business registration number, chief personal information officer (name), etc. on the main screen of Walkerhill Homepage, so that Users can easily become aware of them. However, these Terms of Service may be shown to Users through a linked screen.
Walkerhill Homepage, so that a User can understand material parts of these Terms of Service (e.g., withdrawal of offer, liability for shipping, and terms of refund) before consenting or agreeing to them, shall provide a separate linked screen or pop-up screen and obtain the User's confirmation.
Walkerhill Homepage may amend these Terms of Service, to the extent that they do not violate applicable laws (e.g., Act on Consumer Protection in E-Commerce, Terms of Service Regulation Act, Framework Act on Electronic Document and Electronic Transaction, Electronic Financial Transaction Act, Electronic Signature Act, Act on Promotion of Information & Communications Network Utilization and Protection of Information, Door-to-Door Sales Act, Framework Act on Consumers).
To amend these Terms of Service, Walkerhill Homepage shall make an announcement specifying the effective date and reason for the amendment on the Mall's main screen, along with the current Terms of Service. This announcement shall be made from 7 days before the effective date of the amendment to the date immediately before that date. However, for any amendment disadvantageous to Users, an announcement shall be made at least 30 days before the effective date. In that case, Walkerhill Homepage shall clearly compare the pre-amendment and post-amendment versions of the Terms of Service, thus helping Users' understanding thereof.
When Walkerhill Homepage amends these Terms of Service, the amended Terms of Service shall only apply to contracts entered into after the effective date of amendment. Contracts entered into before the amendment shall be governed by pre-amendment Terms of Service. If any User having already entered into a contract transmits, within the announcement period for the amended Terms of Service under Paragraph 3, to Walkerhill Homepage his/her intent that the amended Terms of Service are applicable and Walkerhill Homepage consents or agrees to this, however, the amended Terms of Service shall apply.
Matters not prescribed herein and their interpretation shall be governed by applicable laws, such as the Act on Consumer Protection in E-Commerce or the Terms of Service Regulation Act, the Fair Trade Commission's Guideline on Consumer Protection in E-Commerce, and commercial practices.

Article 4 Provision of, and change in, the Service

Walkerhill Homepage shall perform the following.
1. Provide information on the Goods and enter into a purchase contract
2. Ship or deliver the Goods for which a purchase contract has been entered into
3. Check Walkerhill Rewards points and levels, and current status of membership and coupons
4. Other work designated by Walkerhill Homepage
Walkerhill Homepage, when there is unavailability of the Goods or change in the technical specifications, may change the content of the Goods to be provided under a future contract. In that case, the specific change in the Goods and the date of providing the changed the Goods shall immediately be announced in a place where the content of the current Goods is posted.
Any change in the Service, which Walkerhill Homepage has agreed with a User to provide, that is due to unavailability of the Goods or change in the technical specifications shall immediately be notified to the User at an address where the User can be reached.
In the previous paragraph, Walkerhill Homepage shall compensate for the User's damages caused by such a change in the Service, unless Walkerhill Homepage proves its lack of intent or inevitable circumstances.

Article 5 Suspension of the Service

Walkerhill Homepage, in cases of maintenance, replacement, or malfunction of any information & communications equipment (e.g., computer), communications failure, etc., may temporarily suspend provision of the Service.
In the suspension of the Service under Paragraph 1, Walkerhill Homepage shall notify Users as prescribed in Article 8.
Walkerhill Homepage shall compensate a User's or a third party's damages due to temporary suspension of the Service under Paragraph 1, unless Walkerhill Homepage proves its lack of intent or inevitable circumstances.
If the Service cannot be provided for reasons such as change in the business line, closure of business, or combination of companies, then Walkerhill Homepage shall notify Users as prescribed in Article 8 and compensate the consumers upon the terms originally presented by Walkerhill Homepage. If Walkerhill Homepage fails to notify about the compensation criteria, etc., however, Users' points saved shall be provided to them in kind or in cash according to the value recognized in the Walkerhill Homepage.

Article 6 Membership subscription

A minor below 14 years of age may not become a Member of Walkerhill Homepage.
A User shall subscribe to membership by entering Member information in a format prescribed by Walkerhill Homepage and then indicating his/her consent or agreement to these Terms of Service.
Walkerhill Homepage shall register, as a Member, any User subscribing to membership under Paragraph 2, unless the latter falls into any of the following.
1. If a user's membership has previously been annulled under Article 7 Paragraph 3, unless 3 years have passed since the membership annulment and the applicant has obtained Walkerhill Homepage's approval of membership re-subscription.
2. If any information entered during registration is false or omitted or has an error.
3. If it is otherwise deemed that registration as Member will result in significant problems, given Walkerhill Homepage's technology
A membership contract shall be deemed entered when Walkerhill Homepage's acceptance reaches the Member.
A Member, when there is any change in the registration information made at the time of membership subscription, shall immediately notify the change to Walkerhill Homepage by email or other methods

Article 7 Membership withdrawal and disqualification

A Member may at any time request membership withdrawal, in which case Walkerhill Homepage shall immediately process the request.
If a Member falls into any of the following, then Walkerhill Homepage may restrict or suspend his/her membership.
1. Enter false registration information when applying for membership
2. Fail to make timely payment for the Goods purchased through Walkerhill Homepage, or for any other debts incurred by a Member in connection with use of Walkerhill Homepage
3. Interfere with another person's use of Walkerhill Homepage, steal such person's information, or otherwise poses threat to order in the e-commerce
4. Commit an act prohibited by the law or these Terms of Service or contradicting public order and good morals, by use of Walkerhill Homepage
After Walkerhill Homepage has restricted or suspended membership, if the relevant act is repeated twice or more or if the grounds for the restriction or suspension is not corrected within 30 days, then Walkerhill Homepage may deprive the membership.
Walkerhill Homepage, when annulling membership, shall cancel membership registration. To do so, Walkerhill Homepage shall give notice to the Member and grant his/her an opportunity for defense for at least 30 days, before canceling the membership registration.

Article 8 Notice to Members

Walkerhill Homepage, when notifying a Member, shall do so at an email address designated by agreement between the Member and Walkerhill Homepage in advance.
Walkerhill Homepage may substitute an announcement on its bulletin board, for 1 week or more, for individual notices to multiple unspecified Members. However, matters with material effect in connection with a Member's transactions shall require individual notices.

Article 9 Purchase offer, and consent or agreement to provision of personal information

A User of Walkerhill Homepage shall make a purchase offer on Walkerhill Homepage as follows or in a similar method. Walkerhill Homepage shall provide the following so that Users can easily understand them when making a purchase offer.
1. Searching and selecting the Goods
2. Entering name, address, phone number, email address (or mobile phone number), etc.
3. Checking the content of the Terms of Service, any service with limited right of offer withdrawal, and expenses such as shipping charge or installation fee
4. Performing an act (e.g., clicking a mouse) of consenting or agreeing to these Terms of Service and confirming or refusing matters under Subparagraph 3
5. Purchase offer for the Goods, and confirmation thereof or consent or agree to Walkerhill Homepage's request for confirmation
6. Selecting payment method
Walkerhill Homepage, in providing a purchaser's personal information to a third party, shall notify to the purchaser 1) recipient of personal information, 2) personal information recipient's purpose of using personal information, 3) personal information items provided, and 4) personal information recipient's period of keeping and using personal information, and then obtain the latter's consent or agreement. (The same shall apply when there is change in the matters consented or agreed to.)
Walkerhill Homepage, in appointing an outside contractor to process a purchaser's personal information, shall notify to the purchaser 1) personal information processing contractor's name and 2) content of the job to be performed by the contractor, and then obtain the latter's consent or agreement. (The same shall apply when there is change in the matters consented or agreed to.). If necessary to perform a contract to provide service and if related to enhancing the purchaser's convenience, then Walkerhill Homepage may substitute an announcement by the Personal Information Policy, as prescribed in the Act on Promotion of Information & Communications Network Utilization and Protection of Information, for the procedures of notice and of consent or agreement.

Article 10 Entry into a contract

Walkerhill Homepage, in any of the following cases concerning a purchase offer under Article 9, may refuse to accept a purchase offer. Walkerhill Homepage, when entering into a contract with a minor, however, shall notify that failure to obtain his/her legal representative's consent or agreement may enable the minor or the legal representative to cancel the contract.
1. If a purchase offer has falsity, omitted statement, or error
2. If a minor purchases any Goods prohibited by the Youth Protection Act, such as cigarette or alcoholic beverage
3. If it is otherwise deemed that accepting the purchase offer will result in significant problems, given Walkerhill Homepage's technology
A contract shall be deemed entered into at such time when Walkerhill Homepage's acceptance of the purchase offer reaches a User in the form of a receipt confirmation notice under Article 9 Paragraph 1.
Walkerhill Homepage's notice of acceptance shall include confirming receipt of a User's purchase offer, whether the Goods are for sale, and information on change or cancelation of the purchase offer.

Article 11 Method of payment

Payment for the Goods purchased on Walkerhill Homepage may be made in any of the following methods. Walkerhill Homepage, in connection with a User's payment method, may not surcharge any fees whatsoever on the payment for the Goods.
1. Funds transfer (e.g., phone banking, Internet banking, mail banking)
2. Payment by cards (e.g., prepaid card, debit card, credit card)
3. Online no-bankbook money deposit
4. Payment by electronic money
5. Collect on delivery (COD)
6. Payment by points provided by Walkerhill Rewards (In the case of points, however, Walkerhill Homepage may restrict maximum usage.)
7. Payment by coupons provided by Walkerhill Homepage
8. Payment by gift certificate under contract with Walkerhill Homepage or recognized by Walkerhill Homepage
9. Other electronic payment methods

Article 12 Receipt confirmation notice, and change in and cancelation of purchase offer

Walkerhill Homepage, when a User makes a purchase offer, shall give a receipt confirmation notice for the same to the User.
A User that received a receipt confirmation notice, if there is discrepancy in content between the offer and the aforesaid notice, etc., may immediately request upon receiving such notice that the purchase offer be changed or canceled. If the User's aforesaid request is made before delivery, then Walker Homepage shall promptly take measures as requested. If payment has already been made, however, Article 15 (Offer withdrawal) shall govern.

Article 13 Supply of the Goods

Walkerhill Homepage, unless there is a separate agreement with a User on the timing of supplying the Goods, shall take necessary measures such as custom manufacturing or packing so that the Goods can be shipped within 7 days of the User's offer. If Walkerhill Homepage has already received payment for the Goods in whole or in part, however, then the measures shall be taken within 2 business days of receiving the payment in whole or in part. In that case, Walkerhill Homepage shall take appropriate measures so that the User can check the procedure and progress of supply of the Goods.
Walkerhill Homepage shall specify the means of shipping, bearer of shipping cost by means of shipping, shipping period by means of shipping, etc. in regard to goods purchased by a User. Walkerhill Homepage, when the agreed shipping period has elapsed, shall pay the User for the resulting damages, unless Walkerhill Homepage proves its lack of intent or inevitable circumstances.

Article 14 Refund

Walkerhill Homepage, when unable to deliver or provide the Goods for which a User has made a purchase offer due to unavailability of the Goods, etc., shall promptly give a notice to the User. If Walkerhill Homepage received payment for this purchase in advance, then it shall refund the payment or take the necessary measures for refund within 3 business days of receiving the payment.

Article 15 Withdrawal of offer

A User entering into a contract for purchase of the Goods with Walkerhill Homepage may withdraw its offer, within 7 days of receiving a document on the terms of contract under Article 13 Paragraph 2 of the Act on Consumer Protection in E-Commerce. (If supply of the Goods is later than the date of receiving such document, refer to the date when the Goods are supplied or when supply of the Goods begins.) If the Act on Consumer Protection in E-Commerce provides otherwise in regard to offer withdrawal, however, then the Act shall govern.
A User having received delivery of the Goods may not return or exchange the Goods in any of the following cases.
1. If the Goods are destroyed or damaged at the User's fault (If package is damaged in checking the content of the Goods, however, then the offer can be withdrawn.)
2. If the Goods have significantly decreased in value due to the User's use or partial consumption
3. If the Goods have significantly decreased in value with the passage of time, to the extent that resale is difficult
4. If the package of the original Goods is damaged, even if the Goods still have same performance
In Paragraph 2 Subparagraphs 2 through 4, a User's offer withdrawal shall not be restricted, unless Walkerhill Homepage takes prior measures such as clearly stating in places where consumers can easily find the fact that the offer withdrawal is restricted or by providing sample products.
Notwithstanding Paragraphs 1 and 2, if the content of the Goods differs from that labeled or advertised or if the contract was not performed as prescribed therein, a User may withdraw an offer within 3 months of receiving the Goods, but this must also be done within 30 days of the date on which the User became aware or could have become aware of the fact.

Article 16 Effect of withdrawal of offer

Walkerhill Homepage, when receiving return of the Goods from a User, shall refund the payment already made within 3 business days. In that case, when there is a delay of the refund to the User, Walkerhill Homepage shall pay overdue interest calculated based on the overdue interest rate under Article 21-3 of the Act on Consumer Protection in E-Commerce Enforcement Decree and the period of delay.
In regard to making the aforesaid refund, if the User has paid by credit card, Walkerhill Homepage shall promptly request the provider of such means of payment to suspend or cancel invoicing of payment for the Goods.
In the case of an offer withdrawal, the expenses necessary for return of the Goods shall be borne by the User. Walkerhill Homepage may not claim penalties or damages against the User on account of the offer withdrawal. If an offer withdrawal is made on the grounds that the content of the Goods differs from that labeled or advertised or if the contract was not performed as prescribed therein, however, then the expenses necessary for return of the Goods shall be borne by Walkerhill Homepage.
If a User is to pay the shipping charge when receiving the Goods, then Walkerhill Homepage shall clearly indicate this so that the User can easily understand who pays for expenses related to the offer withdrawal.

Article 17 Protection of personal information

Walkerhill Homepage shall collect the minimum amount of a User's personal information to the extent necessary to provide the Service.
In the membership subscription, Walkerhill Homepage may not collect, in advance, information necessary to perform a purchase contract. The same shall not apply, however, if identity verification is required before the purchase contract under applicable laws for performance of obligations and if a minimum amount of specified personal information is collected.
Walkerhill Homepage, to collect and use a User's personal information, shall notify the purpose thereof to the User and obtain his/her consent or agreement.
Walkerhill Homepage may not use collected personal information outside of the purpose of collecting it, In the case of a new purpose of use or provision of the information to a third party, Walkerhill Homepage shall notify the purpose thereof to the User at the time of such use and provision and obtain the User's consent or agreement, unless applicable laws provide otherwise.
Walkerhill Homepage, when required to obtain a User's consent or agreement under Paragraphs 2 and 3, shall in advance specify or notify matters prescribed by Article 22 Paragraph 2 of the Act on Promotion of Information & Communications Network Utilization and Protection of Information—chief personal information officer's identity (department, name, phone number, and other contact numbers), purpose of collecting and using information, provision of information to a third party (recipient, purpose of provision, and information provided), etc.—and the User may at any time withdraw his/her consent or agreement.
A User may at any time request viewing and correction of his/her personal information held by Walkerhill Homepage, which shall be obligated to promptly take necessary measures. If a User requests correction of an error in his/her personal information, then Walkerhill Homepage may not use the personal information until the error is corrected.
To protect personal information, Walkerhill Homepage shall limit the scope of personal information processing personnel to a minimum and shall be wholly liable for a User's damages due to loss, theft, leakage, unauthorized provision to a third party, or unauthorized alteration, of the User's personal information (including credit card information, bank account).
Walkerhill Homepage or a third party receiving personal information from the former, once the purpose of collecting or providing personal information has been achieved, shall promptly destroy the personal information.
Walkerhill Homepage shall not have a "consent or agreement" box for collection, use and provision of personal information pre-checked. Walkerhill Homepage shall specify such Services as will be restricted upon a User's refusal of consent or agreement to the aforesaid collection, use and provision, and may not restrict or refuse provision of the Service, such as membership subscription, on the grounds that the User has refused to consent or agree to collection, use, and provision of non-required personal information items.
Matters on personal information protection not specified in this clause shall be governed by the Personal Information Policy posted in the Walkerhill Homepage.

Article 18 Obligations of Walkerhill Homepage

Walkerhill Homepage shall do its best not to commit any acts prohibited by the law or these Terms of Service or contradicting public order and good morals. Walkerhill Homepage shall do its best to provide the Goods continuously and stably, pursuant to these Terms of Service.
So that Users can use the Internet service safely, Walkerhill Homepage shall be equipped with a security system to protect Users' personal information (including credit information).
When Walkerhill Homepage commits an unfair labeling or advertising act under Article 3 of the Act on Fair Labeling & Advertising concerning the Goods and thereby inflicts damages to a User, Walkerhill Homepage shall be liable for such damages.
Walkerhill Homepage may not send for-profit, advertising emails not desired by a User.

Article 19 Member's obligation concerning his/her ID and password

Except in cases of Article 17, a Member shall be responsible for his/her ID and password.
A Member may not have a third party use his/her (the former's) ID and password.
A Member, when becoming aware that his/her ID and password have been stolen or are being used by a third party, shall promptly notify it to Walkerhill Homepage and follow any instructions given by Walkerhill Homepage.

Article 20 Obligations of User

A User may not do the following acts.
1. Making false registrations when making an application or modifying it
2. Stealing information from another person
3. Altering information as posted on Walkerhill Homepage
4. Transmitting or posting information (e.g., computer program) other than designated by Walkerhill Homepage
5. Infringing on any intellectual property right, such as copyright, of Walkerhill Homepage or a third party
6. Damaging the reputation, or interfering with the business, of Walkerhill Homepage or a third party
7. Publishing or posting, on Walkerhill Homepage, obscene or violent messages, pictures, voices, or other information contradicting public order and good morals

Article 21 Relationship between the linking Homepage and the linked Homepage

When an upper-level Homepage and a lower-level Homepage are connected by a method such as hyperlink (object of hyperlink can include text, images, and video), the former shall be a linking Homepage (website) and the latter shall be a linked Homepage (website).
A linking Homepage, when expressly stating on its main screen or on a pop-up screen at the time of link that it shall not be responsible as a guarantor for any transaction between a User and the linked Homepage concerning the Goods independently provided by the latter, shall not be responsible as a guarantor for such.

Article 22 Copyright-holder and restrictions on use

Any intellectual property right, such as copyright, for works created by Walkerhill Homepage shall belong to Walkerhill Homepage.
A User may not copy, transmit, publish, distribute, broadcast, or otherwise use for profit, any information, obtained from use of Walkerhill Homepage, IPR for which belongs to Walkerhill Homepage, or have a third party use the same, without Walkerhill Homepage's prior approval.
Walkerhill Homepage, when using any copyright belonging to a User, shall notify it to the User.

Article 23 Dispute resolution

Walkerhill Homepage, to reflect a justifiable opinion or complaint raised by a User and compensate for the damages, shall establish and run a damages compensation department.
Walkerhill Homepage shall handle, as a priority, complaints and opinions submitted by a User. If it is difficult to handle them speedily, then the User shall immediately be notified of the reason thereof and the handling schedule.
A User's filing of complaint in connection with an e-commerce dispute between Walkerhill Homepage and such User may be subject to mediation by a dispute mediation agency as referred to by the Fair Trade Commission or mayor/province governor.

Article 24 Jurisdiction and governing law

Any lawsuit concerning an e-commerce dispute between Walkerhill Homepage and a User shall be subject to the exclusive jurisdiction of a district court presiding over the User's address, or residence if the User has no address, at the time the lawsuit is filed. If the User's address or residence is not clear or if the User is an overseas resident at the time the lawsuit is filed, then a lawsuit shall be filed at a court with jurisdiction under the Civil Procedure Act.
Any e-commerce lawsuit between Walkerhill Homepage and a User shall be governed by the laws of the Republic of Korea.

Terms of Rewards Membership Service of SK Networks Co., Ltd. Walkerhill Hotel's Homepage.

Revision History of Rewards Membership Terms

Terms of Rewards Membership Service of SK Networks Co., Ltd. Walkerhill Hotel's Homepage.

Article 1 Purpose

Article 2 Definitions

Article 3 Overview of Membership Services

Article 4 Effect and amendment of these Terms

Article 5 Membership subscription

Article 6 Membership use and management

Article 7 Membership withdrawal and disqualification

Article 8 Saving Points

Article 9 Using Points

Article 10 Correction, cancelation and elimination of Points

Article 11 Points in cases of Membership withdrawal and disqualification

Article 12 Stamp saving for every room night

Article 13 Walkerhill Rewards Stamp Benefit

Article 14 Purpose of the Website

Article 15 Provision of website Services; changes

Article 16 Suspension of website services

Article 17 Member ID and password

Article 18 Member's obligations

Article 19 Website link and Hotel's liability

Article 20 Ownership and restriction of copyright

Article 21 Termination of Membership Services

Article 22 Miscellaneous

Article 23 Indemnity and Limitation of Liabilities

Article 24 Interpretation and jurisdiction

CHAPTER Ⅰ. GENERAL PROVISIONS

Article 1 Purpose

The purpose of these Terms is to provide for the content of services that are provided by Walkerhill Hotel (hereinafter "Hotel"), owned and run by SK Networks Co., Ltd. to anyone having subscribed to Membership (hereinafter "Member") and the rights, obligations, and liabilities of the parties.

Article 2 Definitions

Terms used herein shall be defined as follows.

"Membership" refers to the Walkerhill Rewards program providing Members with various benefits in connection with use of Hotel services.
"Membership Benefit" refers to any benefit received at Walkerhill Hotel or its External Business/facilities (Martina, Geumryong Samil building branch) according to Member level.
"Member" refers to any person who has normally been registered as a Member under the subscription procedure prescribed herein and can use Membership services provided by the Hotel.
"Point" refers to any point that can be saved or used when purchasing goods or services at the Hotel.
"Unauthorized (Point) Saving" refers to any case in which Points are saved for a Member, even though the Member did not actually purchase goods or services at the Hotel (unless consent was given by anyone having purchased goods or services at the Hotel) or in which Points are saved above the actual extent of purchase or use.
"Unauthorized Use" refers to any case in which a Member arbitrarily uses any Unauthorized-Saved Points or uses another Member's Points without the latter's consent.
The "Walkerhill Rewards Stamp" is a rewards accrual program automatically issued to Members based on eligible transactions, as defined by the Membership program, during their stay at the Hotel. Upon accumulating a specified number of stamps, Members are entitled to receive benefits as defined by the Membership policy.
An "e-Coupon" refers to an electronic voucher redeemable at the Hotel for services such as accommodation, dining, and discounts.

Article 3 Overview of Membership Services

Membership services provided by the Hotel to Members, who have undergone the subscription procedure prescribed herein, shall be as follows.

Saving of Points

A Member can save Points by purchasing goods or services from the Hotel, except for certain goods or services designated by the Hotel.
Use of Points

A Member may purchase goods or services at the Hotel by using the saved Points.
Walkerhill Rewards Stamp Service

Members will receive one stamp for each night stayed at the Hotel, provided their transactions meet the criteria defined by the Membership program.
Other services

The Hotel may develop services other than those mentioned above, and provide them to Members.

Article 4 Effect and amendment of these Terms

These Terms shall be applicable to those intending to use Membership Benefits and Points as well as those having subscribed to Membership.
These Terms may be amended from time to time. The Hotel, to amend these Terms, shall notify the Members about the amendment, its content, etc. by one or more methods such as e-mail, homepage notice, or text message, at least 14 days before the date on which the amendment is to become effective. However, if the amendment is disadvantageous to Members, notices shall be made at least 30 days in advance.
A Member objecting to amendment of these Terms may withdraw his/her Membership and, unless he/she withdraws Membership by the date on which the amendment becomes effective or otherwise expresses his/her objection to the Hotel, shall be deemed to agree to the amendment.
Amendment of these Terms pursuant to this Article shall become effective on the scheduled effective date as designated by the amendment.
The method and effect of notice in this Article, unless otherwise set forth herein, shall be subject to the notice or the method of such notice set forth in other Articles herein.

CHAPTER Ⅱ. MEMBERSHIP SUBSCRIPTION AND WITHDRAWAL

Article 5 Membership subscription

A customer intending to become a Member shall apply for Membership by stating certain required matters in the Hotel homepage, via an electronic tablet at designated places of business or by mobile device, and then agreeing to these Terms and submitting "Consent to collection, provision, and use of personal information." Anyone below 19 years of age, a juridical person, or an association may not become a Member.
When a customer applies for subscription to Membership, the Hotel shall conduct a review under its own criteria and then issue one Membership number to the customer if he/she meets the criteria. Membership numbers can be checked via mobile device, homepage, by the card itself, etc.
When a customer has subscribed to multiple Memberships, all Membership numbers, except for one Membership number, shall be terminated, and Points for the terminated Membership numbers shall be saved for the remaining Membership number.
A Member may be issued a personal account on the Hotel homepage to check and revise his/her Points, details of saving, promotions, personal information, etc.
A Member may not assign, lease, or pledge his/her Membership or rights to another person.

Article 6 Membership use and management

Membership services can only be used by the Member himself/herself, unless an appropriate procedure recognized by the Hotel is complied with.
A Member intending to use Membership services (e.g. save Points by purchasing goods or services from the Hotel, or purchase goods from the Hotel by using the saved Points) shall present his/her Membership card or ID certificate to the Hotel.
Members shall be responsible for their own Membership cards and passwords (for homepage and mobile card). In cases such as mutilation, loss, or theft of the card or leak of password due to his/her fault, the relevant Member shall immediately notify it to the Hotel, and the Hotel shall immediately take necessary measures, such as registering the incident and suspending use of the Membership card, when receiving the Member's notice. The Hotel, if it is not at fault for the Member's damages occurring before notice of the incident, shall not bear any liability.

Article 7 Membership withdrawal and disqualification

A Member may request Membership withdrawal at any time by a method prescribed by the Hotel, such as in writing or on the homepage, and the Hotel shall process the request within 24 business hours. If a Member withdraws his/her Membership, then his/her Points, transaction records, and benefits shall immediately be eliminated.
If a Member has engaged in no transactions for 3 years from the last transaction date, then the Hotel may deprive such Member of his/her Membership, and eliminate his/her existing Points and transaction records. In this case, the Hotel shall notify such a Member about this at least 6 months in advance through e-mail or text message.
If any of the following apply to a Member, then the Hotel may deprive him/her of his/her Membership by notice to him/her. In this case, Points shall be eliminated at the time of disqualification notice. In this situation, the Member has no rights to services, Points, etc. that he/she may claim.
1. A Member has assigned or sold the Membership card or Points to a third party.
2. If a Member uses the Membership card or points through unauthorized methods or for unauthorized purpose (e.g., unauthorized accumulation, unauthorized use)
3. If a Member registers false information, makes false statements, or issues false notifications during the Membership application process
4. If a Member has obtained undue benefits or has made purchases of goods or services with points accumulated through unauthorized means, the Member or any individuals involved in the unauthorized accumulation of points may be subject to civil or criminal liabilities under applicable laws. However, the Member may present evidence proving that the unauthorized use was not due their intentional or negligent actions. If the hotel reviews the Member's evidence and finds it credible, the Member may be exempt from penalties.
5. If a Member dies, his/her Points may be transferred one time only to his/her immediate family members upon submission of the required documentation to the Hotel.

CHAPTER Ⅲ. POINT

Article 8 Saving Points

The Hotel uses the following calculation to grant Points when Members purchase goods or services and make payments for them. Fractional Points shall be discarded, and taxes related to Points shall be paid by Members. The Hotel notifies Members about Point information.
<Point = Actual amount paid for purchase of goods or services (X) Hotel's Point saving rate notified >
Points may be saved when a Member himself/herself has paid for goods or services. In the case of Hotel rooms, —including the Member's room and extra beds—can be saved when the Member has made payment.
Points may not be saved for multiple Memberships in one transaction, and Points for a Membership may not be added to or exchanged with those of another Membership. If a Member pays for goods or services from the Hotel in cash, credit card, etc. and requests double Point saving or double discount by presenting both the Membership card and another discount card, the Hotel may refuse it. The Member may then choose to use either Membership Points or other discount, upon the Hotel's request.
For Point saving, a Member shall present his/her Membership card or ID certificate.
Points shall automatically be saved lump-sum on the date immediately following the date of purchase, and the saved Points may immediately be used when they become eligible for use.
In the following cases, Point saving may be restricted.
1. Long-term stay room charges, special-price offer, complimentary rooms, use of complimentary stay certificates provided to non-free Membership
2. When any employee-discounted or travel agency, or agency-offered price applies
3. Purchase of Gift certificate and payment for annual membership fee
4. Hotel stays for conferences, banquets, events, etc.
5. Payment for rent of business spaces
6. Payment for upgrades or accessories (e.g. sauna, Internet, minibar, laundry, Extra Bed) other than room charge
7. When any other discount or saving benefit applies
8. When outside goods or services (e.g. room service, customized packing, table-setting) are used
Payment not more than 30 days before the Membership subscription shall be eligible for Point saving. However, the above shall only apply when the Member made the payment, and the receipts issued by Walkerhill shall be submitted.
Saving cannot be made for Points used in a transaction, and there shall be no limit on the Points saved in each transaction.
Points shall immediately be saved upon request at the time of purchasing goods or services in principle. If, however, Points are not saved due to a Member's failure to present Membership card or number, then retroactive saving shall only be allowed when a request for saving of the omitted Points is made within 3 months by submitting written evidence on the homepage or to the department in charge of Membership.

Article 9 Using Points

1 Point equals to the value of 1 Korean won and it can be used as cash starting from 100 points. The "point" is deducted in real-time when the guest checks-in or uses the hotel's facilities.
A payment for purchase of goods or services can be made in whole or in part with usable Points. At the time of using the Points, together with an ID certificate that proves identity, a Membership card itself shall be presented or a Membership number shall be presented by mobile device, and then the intent to use Points shall be orally notified to the Hotel employee.
Conversion into a 1-night room stay shall be allowed with at least 120,000 Points.
A Member with 50,000 or more usable Points can exchange the Points with a Walkerhill gift certificate by actually visiting the Hotel or visiting the homepage (My page > Apply for use/conversion) under such procedure prescribed by the Hotel. Gift certificates shall be issued in KRW 50,000/100,000 units. The Member who requested the exchange on the homepage may visit the Hotel and present a text message showing the request completed and his/her ID certificate to realize the exchange. An exchange can be made without a request made in the homepage, when a Member visits the Hotel carrying his/her Membership number and ID certificate. After a request for the exchange is made, such request cannot be canceled and Points cannot be returned.
After the use of Points, if the purchase which originally caused saving of the Points used is canceled, resulting in the remaining Points going in the negative (minus), no Point saved may be used until the remaining Points are increased to zero. In this case, the Hotel may claim expenses corresponding to the negative value of Points against the Member.
Points can only be used in a method prescribed in this Article, and cannot be exchanged with cash, etc.

Article 10 Correction, cancelation and elimination of Points

If there is an error in the saving of Points, then the relevant Member shall request the Hotel for correction within 60 days of the error. The Hotel may then make correction within 30 days of the Member's request. However, the Member shall present objective materials that can prove such error (e.g. receipt).
Points shall be valid for 3 years from the date on which they are saved, and any Points not used until the elapse of such period shall automatically be eliminated at the end of the relevant month.
The Hotel, where certain Points are scheduled to be eliminated, shall send, once a month, an alert e-mail to the relevant Member at such e-mail address registered by the Member. The same can also be checked online by a website subscriber in "My page." Members shall be responsible for failure to receive the above-mentioned e-mail due to their provision of wrong information.

Article 11 Points in cases of Membership withdrawal and disqualification

A Member intending to withdraw his/her Membership pursuant to Article 7 Paragraph 1 may use usable Points saved until the date of request for the Membership withdrawal, as prescribed herein.
Saved Points of a Member falling into Article 7 Paragraph 3 Subparagraph 1, and thus notified by the Hotel as disqualified, shall be eliminated at the time of the disqualification notice. In this case, the Member may not claim any rights.

CHAPTER Ⅳ. Walkerhill Rewards Stamp

Article 12 Stamp saving for every room night

Points are accrued only for transactions made during the Member’s stay at the Hotel. For each night stayed, one Walkerhill Rewards Stamp (hereinafter "Stamp") is issued on the fourth day following checkout. Upon accumulating the specified number of stamps, Members are eligible to receive the Walkerhill Rewards Stamp Award (hereinafter "Award") as specified in the Rewards Membership Terms.
Stamps will be reset to 1 every 100 stamps.
Saved stamps will automatically be invalidated upon expiration of membership

Article 13 Walkerhill Rewards Stamp Benefit

Walkerhill Rewards Stamp Benefit will be offered according to the number of stamps as below, and points and e-coupons will be sent to the membership account 4 days after the stamp achieved

Walkerhill Rewards Stamp Benefit
5 times	Walkerhill Rewards 10,000 points	10 times	Walkerhill Rewards 10,000 points
15 times	Walkerhill Rewards 10,000 points	20 times	River view up-grade coupon
25 times	Grand Deluxe Suite 1-night coupon (mountain view)	30 times	River view up-grade coupon
35 times	Walkerhill Rewards 30,000 points	40 times	River view up-grade coupon
45 times	Walkerhill Rewards 30,000 points	50 times	Vista Junior Corner Suite 1-night coupon (mountain view)
55 times	Walkerhill Rewards 50,000 points	60 times	Walkerhill Rewards 50,000 points
65 times	Walkerhill Rewards 50,000 points	70 times	Walkerhill Rewards 50,000 points
75 times	Douglas Suite 1-night coupon (mountain view)	80 times	Walkerhill Rewards 100,000 points
85 times	Walkerhill Rewards 100,000 points	90 times	Walkerhill Rewards 100,000 points
95 times	Walkerhill Rewards 150,000 points	100 times	Club suite 1- night coupon (mountain view)

Points granted as "Stamp Benefits" are valid for three years from the date of accrual, while e-Coupons are valid for six months from the date of issuance.
The specific operation and use policy of stamp benefits is subject to change according to the hotel policy, and in this case, you will be informed in advance via more than 2 channels out of the notice board on the website, alert talk message, or e-DM

CHAPTER Ⅴ. WEBSITES

Article 14 Purpose of the Website

To provide efficient Membership services for Members, the Hotel shall operate Membership-related website within the Walkerhill homepage.

Article 15 Provision of website Services; changes

"Hotel" operates each of the following through "Membership" related website within Walkerhill homepage;
1. Saving/use of "Point" by "Member"
2. Changes of personal information
3. Participation in events
4. Joining and withdrawing "Membership"
5. Provision of overall information in relation to "Membership" services
6. Other operations specified by "Hotel"
"Hotel" may change the contents of the products or services to be provided based on the prospective contract depending on circumstances. In this case, "Hotel" will notify the user of the reason through e-mail and announce the contents of the products or the services changed alongside the date they will be provided where the contents of current products or services are posted at least seven days before the changed products or services will be provided.

Article 16 Suspension of website services

"Hotel" may restrict, or suspend the provision of Membership website service, in whole or in part, in any of the following cases;
1. In the event that the suspension of services is unavoidable such as inspection, repair, replacement, or malfunction any information & communications equipment or communications loss or power outage
2. In the event that the basic telecommunications service provider under the Telecommunications Business Act suspends the provision of telecommunications services
3. In the event that normal provision of service is interrupted due to power outage, overall equipment malfunction, traffic congestion, etc.
4. It is otherwise required with respect to the provision of the website services
5. In the event that there is any force majeure event such as national emergency or act of God.
In the event that "Hotel" becomes incapable of providing website services due to the reasons listed under Paragraph 1, "Hotel’ shall notify "Member" of such circumstances in the method specified under Paragraph 2, Article 4 herein.

Article 17 Member ID and password

The "Member" who intends to use the website service by using "point" shall register his/her "Member" ID and password to the Walkerhill homepage separately as prescribed by "Hotel".
The "Member" shall not give his/her "Member" ID and password to a third party or have a third party use them.
In the event that a "Member" becomes aware that his/her "Member" ID and password have been stolen or are being used by a third party, the "Member" shall immediately notify the "Hotel" and follow any instruction given by the "Hotel".

Article 18 Member's obligations

A "Member" shall not commit any of the following in relation to the use of website services.

Providing false information when applying for the use of the website services or modifying the contents of application
Altering, deleting, or otherwise damaging a variety of information posted on the website without authorization
Transmitting or posting information other than that specified by "Hotel" (e.g. computer program, advertisement, etc.)
Infringing copyright or other intellectual property rights of "Hotel" or a third party
Otherwise acts that harm the reputation of or interfere with the business of a third party

Article 19 Website link and Hotel's liability

In the event that Walkerhill homepage or "Membership" website is connected to another website through various types of links (for instance, the target of the link may include text, graphics, videos, etc.), "Hotel" shall not be liable for any transaction independently conducted by "Member" with the website.

Article 20 Ownership and restriction of copyright

Copyrights and other intellectual property rights for works created by "Hotel" shall belong to "Hotel".
"Member" shall not copy, transmit, publish, distribute, broadcast, or otherwise use for profit or have a third party use any information, which he/she obtained when using Walkerhill homepage and "Membership" website, without the prior approval of "Hotel".
"Member" has rights and responsibilities for the contents of materials posted by him/her.
The matters not specified herein and concerning the Walkerhill homepage or "Membership" website shall be governed by the terms and conditions applied to Walkerhill homepage.

CHAPTER Ⅵ. MISCELLANEOUS

Article 21 Termination of Membership Services

To terminate the "Membership" service, "Hotel" shall notify it on the Walkerhill homepage six months before the date scheduled for termination and also notify all "Members" by applying the method of notification as set forth in Paragraph 2, Article 4 of these terms.
After the termination of the Membership service, Member will not be entitled to Point savings and other benefits of the Membership service. The Point saved as of the date of notification shall be used by the Point elimination date separately designated by Hotel, as indicated in these terms and conditions by Hotel. The remaining Points will be eliminated after the Point elimination date.

Article 22 Miscellaneous

Refer to related laws and commercial practices for matters that are not specified in these terms and the interpretation of these terms.

Article 23 Indemnity and Limitation of Liabilities

"Hotel" shall not be held responsible for the provision of "Membership" service in the event that it becomes incapable of providing goods or services due to natural disasters or force majeure.
"Hotel" shall not be held responsible for the difficulties in using "Membership" service due to the reasons attributed to "Member".
"Hotel" shall not be held responsible for the loss of the profit that "Member" expects from the use of "Membership" service or the damage caused by the data obtained through the service.
"Hotel" shall not be held responsible for the reliability, accuracy, and so forth of the contents of information, data, and facts posted by "Member" on "Membership" service.
"Hotel" shall not be held responsible for damages caused by deliberation or negligence of "Member" among the damages incurred by subscribers in relation to the use of the "Membership" service.

Article 24 Interpretation and jurisdiction

The Hotel shall comply with the laws of the Republic of Korea with respect to these terms and conditions.
The matters that are not specified herein and their interpretation thereof shall be governed by commercial practices.
All disputes and litigations with respect to the use of services herein shall be subject to exclusive jurisdiction of the Seoul Central District Court.

These terms and conditions shall come into force as of FEB 15, 2025.

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GRAND WALKERHILL
VISTA WALKERHILL

Ondal

Walkerhill's representative Korean restaurant features modern reinterpretations of the old Korean nobility’s cuisine and the royal court’s Chanpumdanja (饌品單子, literally meaning ‘a list of dishes served on the table’) based on historical research.
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THE BUFFET

Enjoy the world's most trendy foods with wines perfectly paired, as looking at the Hangang River and city view unfolded like a movie scene.
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Geumryong

Geumryong is a Chinese restaurant serving exquisite dishes inherent to the Cantonese cuisine that is regarded as one of the 4 great cuisines in China. The restaurant uses its special know-how to reinterpret a selection of Emperor Qianlong’s favorite
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MOEGI

With a sushi bar, teppanyaki station, and private dining rooms, MOEGI presents the ultimate authentic Japanese cuisine.
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PIZZA HILL

Enjoy a decadent moment in a forest glade while having the best oven-baked pizza or pasta dish with a sip of wine. This pizza restaurant against a backdrop of beautiful scenery is also a dazzling example of architect Kim Swoo Geun's work.
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MYONGWOLGWAN

With a lovely traditional Korean Hanok interior and beautiful outdoor dining area, Myongwolgwan Korean barbeque restaurant serves only the best Korean Hanwoo beef grilled to perfection over real charcoal.
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Jul 2025

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29	30	1	2	3	4	5
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Aug 2025

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Sep 2025

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Oct 2025

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Nov 2025

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Dec 2025

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Jan 2026

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Feb 2026

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Mar 2026

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Apr 2026

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May 2026

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Jun 2026

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Jul 2026

Walkerhill Policy

Revision History of Privacy Policy

Privacy Statement of Walkerhill Hotel

1. Scope of personal information collected

2. Purpose of processing personal information

Website membership subscription and management

Provide goods or services

Handle complaints

3. Purpose of collecting and using personal information

[Required]

Full name, gender, mobile phone number, email address, date of birth

Credit card information

[Optional]

Name of company, department, position, mailing address (Excluding homepage)

Date of consent for receiving marketing/promotional messages, consent items (SMS, e-DM, TM)

Mailing address

Referrer (employee ID, name)

[Method of collection]

[Period]

[Required]

Full name, gender, mobile phone number, email address, date of birth

[Optional]

Mailing address

Date of consent for receiving marketing/promotional messages, consent items (SMS, e-DM, TM)

Referrer (employee ID, name)

[Method of collection]

[Period]

[Required]

Email address(ID), password, full name, mobile phone number, date of birth, gender

[Optional]

Date of consent for receiving marketing/promotional messages, consent items (SMS, e-DM, TM)

Referrer (employee ID, name)

[Method of collection]

[Period]

[Mandatory]

Email or phone number

[Method of collection]

[Period]

[Mandatory]

Email

[Method of collection]

[Period]

[Mandatory]

Email

[Method of collection]

[Period]

[Mandatory]

Email

[Method of collection]

[Period]

[Required]

Full name, date of birth, mobile phone number, email address

Mailing address

Resident Registration(Alien Registration Card Number)

Bank account number

[Optional]

Photo

Phone number(Home, Business)

Name of company, department, position

Primary Account Member Name

★Health information

★Body composition (InBody)

Date of consent for receiving marketing/promotional messages, consent items (SMS, e-DM, TM)

[Method of collection]

[Period]

[Required]

Full name, contact information, e-mail address

[Method of collection]

[Optional]

Name, age, gender, additional contact information

[Method of collection]

[Period]

[Required]

Full name, gender, date of birth, address, mobile phone number, email address

Mailing address

Credit card information (credit card number, expiration date)

[Optional]

Date of consent for receiving marketing/promotional messages, consent items (SMS, e-DM, TM)

[Method of collection]

[Period]